We just had them come out and pick up the tank (thank god our lease is up) and today, we got a bill for $125.00 to close out the account! Much of this tax shield is the result of the allocation of depreciation and amortization deductions to the unitholder. The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. tank I was sent a bill for almost $100. Dont let your tank get any colder than 40 degrees Fahrenheit in the winter or warmer than 120 degrees Fahrenheit in the summer. Really bad business! Its also not a good idea to leave your tank in direct sunlight as this can cause it to get too warm. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. The customer was charged an equipment rent fee. We maintain ownership and responsibility for the tank(s) at our customers property. When investors sell units for more than their adjusted basis, they must recognize gain on their tax returns. Suburban has done . Customer satisfaction since 1928. I was with Suburban for only a year, and when we called them. Never store propane tanks inside the house. Thats okay. Due to this risk, most landfills and recycling centers wont even accept propane tanks. A partner's UBTI is determined from his or her allocable share of partnership taxable income (not the distribution). Ideally, you will have both removal and new tank installation scheduled on the same day. Consider purchasing a propane gas detector as an additional measure of security. Tell them you have an old tank you dont want, and theyll come to pick it up and dispose of it safely. Tell them why you think the early termination fee should be waived. Copyright 2023 Suburban Propane | All Rights Reserved. Visit the nearest store today or call your local supplier for today's propane price. then give me a reasonable rate for the next 2 1/2 years but they won't tell me what that is! Safety and training fees are passed on to the customer. Terrible customer service! We had to call another company who came out and did the work/replaced the regulator needed. Cynch is a propane grill tank home delivery service that is so easy to use! Cynch is a propane grill tank home delivery service that is so easy to use! With over 700 locations, we're ready to serve you. Just type in your delivery address to see if Cynch is in your area, then select your delivery date and tank location for drop off, and that's it. How are they gettin away with this? AmeriGas propane grill tanks contain a net weight of 15lbs of propane. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. SUBURBAN PROPANE - 28 Reviews - 12 W College Ave, Santa Rosa, CA - Yelp Who is Suburban Propane's Transfer Agent? This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. They charged me for an emergency call (took them a week to come out) then charged for parts/work done. I received a tank rental bill from Suburban Propane after I wrote them that I would end my contract at the end of my 3 year agreement. Can You Store Empty Propane Tanks on Your Property? Our customer support surpasses all with our 24/7/365 availability and friendly support staff. I have called way too many times and they will not come pick the tank up out of my yard. Keep the tank outside in a dry, well-ventilated area. SUBURBAN PROPANE - 775 Belleair Rd, Clearwater, FL - Yelp When it comes to propane tank disposal, you should never try to get rid of it by yourself. Well, the law is that that your propane company can only move a propane tank if it is less than 5% full. They once filled me up when I was above 80% and the fees were double what my actual cost of propane was. Suburban Propane provides its investors with a Schedule K-1 each year. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. Copyright 2023 Suburban Propane | All Rights Reserved. This complaint was posted by a verified customer. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. This fee is for reconnecting the customers gas service following a tank lock-off. Suburban Propane - Overall service and ethics, Suburban Propane - Pricegauging Unfair Practices, Suburban Propane - Being FORCED to take propane, Suburban Propane - Failure to provide service, Suburban Propane - Billing, contract, collections, Suburban Propane - price, price and price. This standard legal language exempts the propane company from damage to your property upon removal of the tank. But you can put these worries to bed if you choose to purchase and resell your propane tank. When I called Suburban to ask what they were going to charge me, they said the rate was $5.85 a gallonI was shocked! Suburban is nothing but a scam. Customer Reviews for Suburban Propane, L.P. - Better Business Bureau Thanks. For detailed information about transporting your propane tank safely, please visit our Transporting Propane Tanks page. Unlike a stock dividend, a partnership distribution is not reported as such on your income tax return. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. Copyright 2019 Suburban Propane | All Rights Reserved. on Thursday, May 4th at 9:00 AM Eastern Time. Now Suburban is telling me I owe them more money. Wrong the pick up fee is $79 plus tax. on Thursday, May 4th at 9:00 AM Eastern Time. If you dont do this, it can release the propane into the air. This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. Suburban Propane provides a storage tank for our customers use. A reputable propane company will be sure to remove the tank safely, in accordance with laws and local ordinances, and with respect to your property.
Offer only available to existing customers of Suburban Propane, and no cash refunds will be given if credit is not fully used. But the tank is in place and hes to call us when the generator is ready for us to come and hook it up. We ended up buying a gas generator as we couldn't let pipes freeze waiting for whatever Tuesday they could make a delivery. The best part is there is no commitment, no added delivery fees, and no contact! This fee varies depending on tank size and region. at this, Select from one Do your best to leave it in a shaded area, and if you dont get any shade in your yard, you might want to create some. After them owing us $10 on our account for months, we suddenly started getting constant phone calls about our overdue equipment fees, for an ancient rotting tank they made impossible to use. We have called and left a message with our office number for **************, but he has not responded. Keep reading to learn the right way to dispose of your propane tankand what not to do. Below is a list of businesses that take them. Also, if your propane tank isnt completely empty,never dump out the contents on your property (or anywhere else). Also . 144 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. Only one credit will be issued for each new customer. I was out on automatic refill which I never asked for. The did match the price but instead of dealing with them in the future I purchased a 500 gal. Keep the tank upright at all times, and if you need, you can stand it up in something like a milk crate to ensure it doesnt fall over. tank from Suburban Propane for $90 a year. Click HERE to register. Submit a complaint and get your issue resolved. Investors | Suburban Propane - FAQs SUBURBAN PROPANE - 12 Reviews - 93 Hampton House Rd, Newton, NJ - Yelp You all are great. Turn your burner off. jQuery('.description-form p.form-list select#product').focus(function(){
Ports are [], Propane is a versatile and clean-burning fuel offering several environmental benefits over traditional fossil fuels. Each location has different tank preparation requirements (e.g., valves may need to be removed or tanks may need to be cut in half) and restrictions about what types of tanks they accept. We are very interested to learn about your results. It depends. I owed a $750 bill. My manager is a kind, intelligent man. They tole me they will pay me for the gas remaining when they pick up a tank. Cynch delivers to your home, on your schedule, so why not try it! To better serve you, we've prepared this guide to understanding your Suburban Propane invoices and statements. ******** stated he would talk to his wife and said he would call us back, but never did. These increases have greatly impacted our transportation costs when making fuel deliveries. Delivery Demands paths shovelled in winter right after a big storm. Our average bill is $90 each delivery. It is now 5:46 in the evening and the technician has not called yet. No. AmeriGas is the largest propane supplier in the nation, and we partner with top retailers in your neighborhood to make getting propane easy. You should never put a propane tank in your normal trash (or recycling) can. . The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. RV Doctor - How do I clear my propane lines? - Good Sam Camping Blog Leasing a propane tank is preferable to many homeowners because the propane supplier is responsible for maintenance and liability. Because of this, you should never store the tank on its side or upside down. Either way, well replace your tank easily, and in just a few minutes! Where Do I Refill a Propane Tank? - Boondocker's Bible Suite 101
Propane Related Fees & Charges | Suburban Propane Investor Relations (973) 503-9252; K-1 Inquiries (888) 878-0708; Public Relations: PR@suburbanpropane.com (973) 503-9082 Location Finder. Suburban Propane Partners, L.P. made its initial public offering (IPO) of 21.6 million Common Units on March 5, 1996. Suburban Propane lacks any kind of record keeping, professionalism, or basic knowledge of effective business practices. Find the closest Ferrellgas propane delivery and service office near you. I wish I could get rid of Suburban without having to pay hundreds to do so. BECAUSE SUBURBAN PROPANE IS A PARTNERSHIP RATHER THAN A CORPORATION, SUBURBAN PROPANE DOES NOT ISSUE FORM 1099'S TO ITS INVESTORS. We spoke with the customer yesterday. If you have any questions afterwards, please feel free to call us at the number printed on your invoice. This will surely increase the credibility of your complaint. Overview of Suburban Propane complaint handling. Theres a lot happening in our world. Our highly trained and qualified service technicians and drivers are always ready to help you. Sign up with a new propane supplier You will want to ensure that you have evaluated new suppliers and do this before tank removal to avoid any interruptions of service. All rights reserved. Box 206 Whippany, NJ 07981-0206. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. The bottom line is that it will cost a little to change propane companies. They will scam you! Restocking (Pump Out) Fee. Tell them you have an old tank you don't want, and they'll come to pick it up and dispose of it safely. Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. Your propane tank gave you a beautiful firepit and helped you grill all your favorite foods, but now its empty. What is the difference between a distribution and a dividend? I moved into a rental in 2017, the propane tank was owned by the landlord. Propane Tanks - OCRRA We do always state to the customer what their delivery day is and offer a same day delivery with a fee if they are interested. As owner of the tank(s), we are responsible for any needed maintenance and compliance with all applicable safety regulations. Open the refrigerator door and look for the LP./AC switch. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. If something goes wrong, the propane could cause property damage or even injure someone. Your email address will not be published. It robbery! for my Re-selling your tank might put you out of the money for a week or so, but it is a better alternative than buying and dealing with ongoing maintenance. The best way to get rid of an old propane tank that is 57 gallons or more (whether it's empty or full) is to contact a propane provider company. Always delayed delivery. Perhaps they will offer a free tank installation or first bill credit that will offset your costs. After we charge only the $1.00 restock fee they will still get a refund of $374.90 for the gas in the tank. With the weather conditions, we had to prioritize customer's needs, however, we will schedule a pick-up date as soon as possible. His account is cooking only twice a year Auto delivery, without a rental. I have called every week since then and finally received an agreement that they would pick up the tank on March 3, 2023. It is 70% full and is a hazard sitting where it is placed. If you already own your tank you can begin by getting (an) onlinequoteto get started! A note of thanks. 1 review of Suburban Propane "The bane of my existence. However, its often easier and faster to have a propane company do this job for you. They charge a huge fee for picking it up.First its $150 for the pickup fee. Safety Tips CONTACT US 1-800-PROPANE (1-800-776-7263) Available 24/7/365 Propane Safety Learn More About Propane Safety Heating Oil Safety estLng : estLng
This can cause the pressure to build up inside the tank, which can lead to leaks. Re-sell your propane tank to your new supplier. checkDescriptionFormCookie("description-form-product",".description-form select#product");
There are two common scenarios: Bottom line? You will want to ensure that you have evaluated new suppliers and do this before tank removal to avoid any interruptions of service. But, if you can purchase your underground propane tank from the company, youre in good shape! Dont be disheartened by all of the dollar signs. This isn't a do-it-yourself project, and you'll still need a certified professional to do the work for you. You may purchase units through your broker or other financial institution. }
Why is it so difficult to switch? Now a $60 dollar charge on top of this. What does it all mean? Shipping ports are vital to American and global economies alike and ensuring seamless function demands port crews to utilize a wide range of equipment to perform efficiently. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. The majority of Suburban Propane's income is considered UBTI. I called Suburban for fuel and they wanted $4.49/gal. They should be stored outside, under cover, in a well-ventilated area to prevent the build-up. I bought two 100 pound tanks to be rid of them, they show up and fill my tank when it is over 75percent full and then charge a $65 delivery fee. This section provides a summary of the transactions billed on this invoice. When you receive your termination options letter, it is easy to be overwhelmed by all of the fees and propane industry jargon: re-stock fees, the excavation fees , the liability waiver. },
Offer void where prohibited. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They'll pay you to get your cdl and all your training before you get on the road. The women proceedes to tell me, "There is a $100 fee for pick up, & $1 gal for whats left in the tanks." Poor response time, misleading charges, and if you want out, you will be charged hundreds of dollars. First, we should say these fees are standard. We will provide your new tank if you do not already own one, but your previous propane supplier will have to remove the old tank. For example, if you purchased units in 2011, your tax shield should be expected to last through 2016. Maybe you think that putting up with the companys dismal customer service is better than shelling out early $2,000. We have top notch safety protocols and the largest propane supply in the country. Click HERE to register. If you need to switch immediately, talk to the representatives. They kept the gates open and promptly and politely filled the two bottles. As a pastor who's church also utilize Surburban, maybe we need to look at finding another company that can provide better customer service. Tell them why you are leaving, why you are dissatisfied. We delivered the tank and set it the next morning 1st thing. Propane Sales and Service Marlborough, MA | Suburban Propane And never heard of Tuesday being our "delivery day schedule". Thank you! I am hesitant to open the line for fear of leaks in the future. Learn How Suburban Propane Helps Support The Community, Propane Helps Busy Ports Increase Air Quality. Suburban Propane has the worst service of all the propane providers. This comment was posted by a verified customer. A Common Unit represents a limited partner interest in the Partnership. Recycling Propane Grill Tanks - ct This area includes any special information about your account, our services, or special offers. After ending your existing contract with your old provider, you will need to schedule tank removal. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. After we charge only the $1.00 restock fee they will still get a refund of $374.90 for the gas in the tank. This makes the process a little more cumbersome, but if you follow our advice above, the process should be smoother. In the Suffolk County area, Propane Depot is your trusted local propane provider for tank refills and removal, get in touch with our team today. So what are you supposed to do with it? Switch to Kauffman Gas: We'll Pay $500 in Termination Fees. Because the tax shield is merely a deferral of taxes, the deferred portion of the taxes will be realized through gain recognition when a unitholder sells our units. Please post any updates to your situation. With over 54,000 locations nationwide, find AmeriGas propane at your favorite hardware or home improvement store, convenience store, gas station, and more. And, because much of the tax-shield differential was created through depreciation, much or all of the gain will be recognized as ordinary income in accordance with current IRS depreciation recapture requirements. As a unitholder in Suburban Propane, you are a limited partner and your cash distribution is a return of your investment (or capital). You should still never throw it out with the rest of your trash. Suburban Propane has an average consumer rating of 2 stars from 144 reviews. No. A quarterly distribution of $0.60 per Common Unit, which equates to an annualized rate of $2.40 per Common Unit, payable on February 13, 2018, to record holder as of February 6, 2018. Each year, his or her basis will be adjusted for partnership income (loss) and distributions which have occurred during the year. Here are the steps to switch your propane supplier to AmeriGas. * Fees noted are examples of different industry fees we have seen. They cover the costs of excavation and labor for the propane company. Because most of our assets have a five-year tax life, the tax shield on each purchase of our common units lasts approximately five years from the date of purchase. jQuery('.description-form p.form-list select#product').focus(function(){
In April 2020 I called to fill the new tank, expecting the price to be the same or a little more, as I called around checking out prices not realizing I had to use Suburban since they were the ones who owned the tank. The Generator wasnt hooked up to the panel box so we couldnt hook up the generator and run our proper tests required. PO Box 43006
Tell your new propane company your options for a dig out and see if they will be able to coordinate their schedule to be there same day. Propane-fueled gas grills are being sold at a record pace for outdoor home cooking. I also own a 250 gal. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. Anyone considering the purchase of Suburban Propane Common Units for a not-for-profit organization or for pension, profit sharing, or IRA accounts should consult his or her tax advisor. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. Now a $60 dollar charge on top of this. I feel this will only be rectified if it becomes a legal matter, I really hope thats not my next step, We cannot locate this customer and have reached out to confirm if he is in fact a Suburban Propane customer. Suburban propane charged me twice in December 2022 (total of $99.44) for fuel delivery despite not delivering any fuel. Share your photos and videos with others to prove the truth of your words. Most gas stations have a locked cage with propane tanks inside. Do not use this company. data : {
You can speak with a Unitholder Services representative at 781-575-2724. 15 reviews of Suburban Propane "For many years this business was called Centex Propane. I cancelled my Suburban Propane service January 19, 2023. Read more. How do I transport my portable propane tank from the retailer? This will ensure you are with propane for most of the day with minimal interruption. Since propane tanks contain flammable gas, any residual gas could potentially start a fire at the landfill. Copyrights 2021 Propane Depot . How to Dispose of Propane Tanks the Right Way - Bob Vila The health insurance is the best I have ever had. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. Propane Gas Cylinders | Environmental Services - San Diego I called Suburban for fuel and they wanted $4.49/gal. estLat = parseFloat(getCookie("estLat"));
Read the reviews prior to signing on. The property we purchased in Chico, CA was being serviced by SP and they gave us a "sweet" price for our first fill-up and for the next 2 1/2 years, the price per gallon kept creeping up. Also free training to obtain lp installer license. As part of this commitment to your safety, please click on the button below to access Suburban Propane's Safety Tips that include important safety information about your propane system. Thank you! *If referral is accepted as a new Residential Fuel Delivery Customer, we will provide an account credit with the earned gallons upon the referral's first fuel delivery. This sounds scary because it talks about damage to your propane line, damage to your yard, etc. I called Suburban the first time to cancle my account, the women I spoke with just wanted to know why, and who the other provider was. When you tell then to cancel your service and they will not only charge you tank rental ($60.00) but a tank removal fee of $85.00. }
tank from Suburban Propane for $90 a year. Re-selling your propane tank and leasing it from the new supplier is our recommended option. The fees outlined in your termination options letter arent so scary or meaningful once you know what they mean. Pay the bill, the guy comes out and fills it and drops a $1100 bill. PDF Suburban Propane Safety Tips Are You an Existing or New Customer? | Suburban Propane Labor costs can vary by region and location. Click HERE to register. This tank is an eye sore and no longer my responsibility. I had the 250 tank filled for $1.99/gal by another company that I have done business with for years, but they would not fill up the Suburban tank because I did not own it. Suburban Propane Phone, Email, Address, Customer Service Contacts Store outside but under cover in a well-ventilated area. The best way to get rid of an old propane tank that is 57 gallons or more (whether its empty or full) is to contact a propane provider company. So about 2 weeks later, there here to get them. But it comes with several benefits over removing your tank outright. They have always provided great service every time I have used . So why I ask you was I billed for 2hrs of work/parts and labor. After years of two deliveries a year by Suburban Propane they have place a $60 a year rental fee for the tank they service. The customer then called and asked us to pick up the tank because they didnt need it anymore. jQuery.ajax({
Our Business Is Customer Satisfaction Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states. Location & Hours 775 Belleair Rd Clearwater, FL 33756 Get directions Edit business info Ask the Community This field is for validation purposes and should be left unchanged. WHAT? Beware of this company. If your termination date is approaching, decide if it is worth it to stay for the remainder of your contract. This fee is standard in the propane industry (and many other industries). This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. They did not show up and did not contact me with an explanation or a reschedule. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. Propane smells like rotten eggs, a skunk's spray, or a dead animal. Remember, even if your tank is empty, there might be small traces of gas left. Suburban Propane, L.P. The Suburban Dealer in a community just over 100 miles away (Twin Falls, ID) is offering the same service for $1.85 per gallon. Because depreciation and amortization deductions are subject to recapture rules, all or much of the gain will be taxed as ordinary income. They called on 12/13/2022 and asked for a quote on a fill and we did quote the fill for the customer at that time. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. I then showed them my receipt for $1.99/gal and said that if they could not match the price they could come pick it up. We thought of them again when we installed a new furnace in the Fall of 2019 and needed propane tanks to be installed again. url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php',
Suburban Propane - Tank fee & pickup fee - ComplaintsBoard.com 2023 AmeriGas Propane, Inc. All Rights Reserved. Labor costs can vary by region and location.