Our comprehensive service offerings include contact lens dispensing, in-store labs which provide on 2023 Trustpilot, Inc. All rights reserved. Tip for consumers:Avoid Visionworks by all means, they suck. When I asked to speak with the doctor or leave message for Leslie, I was refused. A Rundown of the Visionworks Return Policy - DoNotPay When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. The young lady was very helpful. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Additionally the requested refund is being processed. The Return Policy at Visionworks can assist you in returning your products. Tip for consumers:Never go to vision works if you have an option. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. International Association of Better Business Bureaus. Visionworks Near Me | Visionworks Locations I called back & spoke with the ************* heard me, did the calculations & said they owed me $16. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. Your glasses must not be broken or damaged to qualify. Are they there just to test and collect insurance money. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. Based on these numbers, you can get a basic pair of prescription eyeglasses from Costco starting at around $120. I want an apology and have the store clerk to contact my credit card company and void the charges. Per Visionworks, if your glasses aren't perfect, they will fix them. LensCrafters Return Policy Refund & Exchange Policy 2023 Its February 2nd and I STILL do not have glasses! UPS marked the package as delivered however my cameras never picked up a delivery. They have an expansive chain with 711 retail stores across the states. I enjoyed myself today and that's how it should be. My VSP referred me to ***********************************************************************************, who would accept my coverage. Shipping and handling charges are not refundable. Don't order from Visionworks if you must have the glasses in a timely manner. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. They were not clear in explaining the procedure. See details. Has anyone returned their glasses? If your package has been damaged in transit, please contact us immediately. The Dr. was able to help my severe dry eyes and he was so patient and helpful. I visited Springfield, MO Visionworks on May 9. Check out how you can: We have helped over 300,000 people with their problems. How to Write a Return Policy: Step-by-Step Guide - Termly Visionworks offers a money-back guarantee of 30 days. Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. But. that I have received emails and texts everyday since the 10th saying they were looking forward to seeing me at this appointment. THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE AN ENDORSEMENT BY VISIONWORKS OF ANY PRODUCT, SERVICE OR MERCHANT. The worst customer service ever known in the history of eye glass wear history. Every purchase . Worst visit to an eye doctor ever never again they lost my business, Charge for not delivered order wasn't refunded. Which of course never happens. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! Costco Optical Review: Options, Pros Cons, Is it Worth It? - Healthline I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. It goes against our guidelines to offer incentives for reviews. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. Click on Log In and enter your email address and password. I was told they would have to be order and would be there in a couple weeks. Can You Return Prescription Glasses? Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person Will not open as website state. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Both shipped to the Dallas area lab not Schertz. Visionworks ranks 162nd among Eyeglasses sites. Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. The glasses I received were not usable. Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. It would appear something is wrong. Zero stars really. Emailed customer service on 4/10/23, received email stating it was being escalated to upper management, still no response and still no contact prescription that I paid for. So, why hasn't someone tried to call again? Return policy Include your Name, Invoice #, and email address. If you dont understand something, dont worry about it, simply write it down in the comments section. 22% of 119 complaints were resolved. They overbook and provide the less than professional environment. I have been very patient and at this point my patience has run out. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. Was told to try them and if they didnt work to call and let them know that they would set up a time to come back. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. Again there was no coordination between the two visits and the doctors. Walmart Vision Centers return policies Vision Center products bought online have a 30-day return window from the time they're delivered. Please help me resolve this issue. Unsubscribe easily. Please see below. Free 100 Day Returns Guarantee | Vision Express I explained that I had taken leave from my job, driven there, just to find out that I did not have an appointment (in person) but it wasn't canceled either. Televisions over 26"Projection bulbsWall mounting brackets (after the manufacturer's box has been opened)Special order itemsAll televisions come with a full Manufacturers Warranty. I recently scheduled an appointment online. I used insurance and paid ~$65 out of pocket. Went to the Bensalem PA store today for readers. I know visionworks has a 100 day return policy. The lens would yellow after a year, halo effects, and the prescription was off. View more information about our in-network insurance policies. Take advantage of a 54 year old Female Veteran? What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. The company does not accept items that are broken or damaged. Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. I have been a customer here for along time, but not sure what has happened! And free! Can you imagine that. BBB Business Profiles generally cover a three-year reporting period. and our Dr. Bassett is great. We didnt sign anything or agree to pay anything I told them eye exams only because thats what our insurance covers. This was the worst unprofessional disorganized. Spent over three hours just to get an eye exam. The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. You can take your item or items directly to a Visionworks center to initiate the return process in person. no I did not pick them up. Save my name, email, and website in this browser for the next time I comment. It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. listed below. We returned both pairs of glasses to vision work on 7th March. That an email would be sent to keep track of order. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. But if you order progressive. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. Every . Gain trust and grow your business with customer reviews. The item must be in new condition with no signs of wear or damage, and it must have the original tag attached. An item that was discovered damaged upon receipt will be replaced with the same model only. The appointment was confirmed. They worked for long-distance and reading and would have been a great backup pair. FAQs or access your I received emails and text messages thanking me for making the appointment and plenty of appointment reminders. What can you do if Visionworks rejects your return request? Thank you, you have successfully subscribed to our newsletter! HORRIBLE experience! 160 reviews for Visionworks, 1.9 stars: 'This is the last time myself or anyone in my family will ever go there again. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. I've had extreme near-sightedness since I was in 3rd grade (I'm 45) and do not take this lightly, and have many experiences to compare it to, and that is why I am reporting him to the BBB. Initially they were unable to figure out what to do with my insurance since it's tri care through the military. Visionworks offers a simple 30-day, money-back guarantee. Find Out HERE! Stock up on accessories: I also stated to her that since it happened the same day, (March 22, 2023) that she could void the three incorrect transactions, the store manager got involved and he was extremely rude and got up in my face.