why does my alexa keep stopping playing the radio

You can set for example a default music library or a The third possibility is that there is an issue with the Echos software. If you want to see if the Skill is the problem by disabling, then enabling them again, you have two options. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. Please tell us about it in the comments below! Open the Alexa app's hamburger menu and select Settings. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. Turn off your Echo device. You can also stream music to your Amazon Echo via Bluetooth. This has recently started happening on my Echo. You would simply go into your Devices Settings, then to Bluetooth. On the next screen, you can then choose to Disable the Skill. From the Alexa app home screen, go to More, then Skills and Games. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. Why Does Alexa Keep Cutting Out? Solved! - The Gadget Buyer WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. Here are a few tips on how to keep Alexa playing music all night. Read more Even dishwashers, air conditioning vents, or stereos can cause minor problems. This may be able to fix some glitches that happen with music playback. You can also ask Alexa to play music from a specific artist or album. That can be a good thing since that leaves the 5GHz unburdened. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. This topic has been closed for further comments. If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. Music or Media Not Playing with Alexa - Amazon Customer Service Why do BBC Sounds streams stop or cut out when listening on my Alexa device? All my devices connect back fine except my echos. This happens to me all the time. This can be a great option if youre not too far from your Echo. How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. Why Alexa WebThese are three likely reasons this is happening: 1.) Then, tap on the Skill that you want to disable. Open the Alexa app and hit Settings. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. There, youll see an indication via the number of bars of how strong your signal is. Please check your device settings to ensure Wi-Fi stays enabled. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker Check the strength of your Wi-Fi or mobile data. Find the small hole at the base of the device, insert the tool, and press in the reset button. When connect to radio by Alexa keeps dropping out Read more. WebOpen Settings, and then tap Apps. There are a few possible reasons for why your Alexa might keep stopping when playing music. The more obstructions in the way, the harder it will be for the signal to get through. Go back to Skills and Games, search for the Skill, and Enable it again. Contact Us | Privacy Policy | TOS | All Rights Reserved. Welcome to the Digital Spy forums. First, you can stream music to your Echo via the Alexa app. Go to the Search bar, and hit the Alexa Skills category. While listening to their music via the Amazon Echo, some Echo users have run into a couple of annoying playback issues. Here's how you can make your Echo stop talking so much, too. Turn off your Echo device. Help fixing problems with BBC Sounds on your smart speaker Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. Meaning, you can practically see your Echo from your mobile device, and vice versa. Keeping them close together on an elevated spot in your house would be perfect. Privacy Policy | |. If the Echo cant connect to the internet, it wont be able to play music. For example, "Alexa, play thunderstorm sounds." But Amazon Echo Keeps Losing Connection How To Fix - Alphr You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. 2.) Keep Alexa Playing That way, youll reduce interference from other devices while increasing the connection and range at the same time. Ease this congestion by turning off Wi-fi on devices youre not currently using. The most common cause of Alexas music pauses in the midst of songs is a faulty internet connection. Some people might not want their Alexa device to play the radio all day, every day. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. If you have any questions, feedback or suggestions about this article, please leave a comment below. WebWhy does Alexa keep turning off my music? Force close everything, then reopen the Alexa app. If nothing else helps, factory reset and starting from scratch will most likely do the trick. WebMusic or Media Not Playing with Alexa. However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. If the Echo cant connect to the internet, it wont be able to play music. However, there have been numerous reports of Alexa abruptly stopping music playback for no apparent reason. pic.twitter.com/CNXsPOfeuw. The app stops playing when my phone So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. Then one day it went offline and nothing i did resolved this. Select the app you want to prevent from sleeping, and then tap Battery. Inconsistent internet connection? For Android users, youll go to the Google Play Store. There are a few common, and then those not-so-common issues that can cause this to happen. So, whats causing this issue and how can you fix it? More often than not iHeartRadio loses connection because there is an issue with your Internet connection. If youd like to join in, please sign in or register. There are several ways to get Alexa to play continuously. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." We are currently experiencing a technical issue that may prevent you from getting the radio stations playing well from the TuneIn service. With an Echo Show, you can simply use the I have just tried again to get it to play that radio station via voice command and it did. California Consumer Privacy Act | Tap on the i next to the Wi-Fi network youre connected to. | BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update Finally, ask Alexa to play the playlist for you. Fortunately, the chances of the issue being too serious to deal with on your own is low. How do you get Alexa to play continuously? A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. Another issue that may affect playback has to do with Bluetooth. | Yes, Alexa can play music for sleeping. Smart Home Point 2019-2023. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". Make sure that your Echo is connected to the internet and that your internet connection is working properly. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. On the next screen, youll see the network youre currently connected to, as well as other available networks. In the Alexa app, you can connect to your favorite music streaming service via Skills. This time, it is not found doing a search using the Alexa app. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". Head to Amazon's website for full Or even more frustrating, what if the device is continuously disconnecting and reconnecting? When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. Flashing on and off not going around. Then search for the Skill that youre looking for. If you want to use your mobile device with Bluetooth, try to keep it line-of-sight. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. Registered in England. Have you established that everythings okay with your network access? Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. You can also do this on Amazon.Com. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. Why is the sound distorted on episode nine of The Whisperer in Darkness? However, this range can be affected by obstructions. But dont worry, as connectivity issues are pervasive with these devices. All Rights Reserved. Streaming music to your Amazon Echo typically goes on without a hitch. My 2nd gen echo dot is a complete piece of garbage. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. If that doesnt work, go down the list until the problem is solved. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. First, make sure that you have enabled the "night mode" feature in the Alexa app. What is going on? Where I was trying to play iHeartRadio and it was dropping. The Amazon Echo has a lot of great uses. Dollarbill1979 5 yr. ago It's funny this came up. You might also consider setting up a dedicated Wi-Fi network for your Wi-Fi devices, or moving a bunch of devices to a non-Wi-Fi setup such as using Philips Hue bulbs and the Hue Bridge. If the connection doesnt come back at all, you may need a new Echo. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. If the interruptions stop, then the music service was the issue. You can ask her to play music from a specific genre, artist, or album. Why does my Alexa keep cutting out? (Lets fix it!) - Smart Home If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. So what gives, and how can you fix it? The tap Pair a New Device. I tried that and several other ways of saying it. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. Update both as necessary. Once there, search for Alexa. All you need to do is tell Alexa to call for help (Alexa does not support 911 calling, so this is only for help with your Echo device). Youll have to resolve your Echos connection issue before you can use it reliably. This can be caused by loud noises or by other devices that are using the same frequency as the Echo. Enable Alexa Radio by Installing the Appropriate Skills. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". This will ensure that she doesnt respond to any of your questions or requests during the night. Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. Audio stops playing on Galaxy mobile devices On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. Amazons help isnt at all helpful on this one! Is Amazon waging war on the BBC? If your Amazon Alexa is cutting out, make sure it is properly plugged and the power cord is secure. Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. Still, choosing the right channel should be up to you since both options have advantages. If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. Music or Media Not Playing with Alexa - Amazon Customer Service Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Then turn on the Wi-Fi on the other devices. The Amazon Alexa team said: Our apologies for the inconvenience. Skills may also need updating or may need to be uninstalled, then reinstalled. Like apps, skills give Alexa the These Skills link your Amazon/Alexa account with the streaming service of your choice, such as Pandora, Prime Music, Spotify, Tidal, and others. So I have to manually restart the routine in order to play the radio again. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. These are not stubborn problems, and the following steps will guide you on the same. I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. This option offers greater freedom when playing your music because now you have app-specific actions available to you like replaying a song or going back to the previous song. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. Sometimes it plays 5 songs on my list. Does anyone know what a flashing blue light means? WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. We'll send you an e-mail with instructions to reset your password. You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. But can you play it using voice commands? If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. At the end of the day, we all want to be able to listen to our music uninterrupted. Disclaimer: Some pages on this site may include an affiliate link. Your email address will not be published. I'm having trouble listening to SiriusXM on my Amazon Alexa If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. Terms of Use | This is the most likely explanation for why Alexa might suddenly stop playing music. You can request the specific radio station and it should play as normal.. Is the Wi-Fi connection is bad, or theres no connection at all? Sadly, I am having exactly the same problem with the same radio station again. To make sure your Alexa device is always playing the radio, youll need to enable the Radio skill in the Skills section of the Alexa app. This results in interruptions to your music. Alexa is a voice controlled assistant that comes with Amazon Echo. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. Why is the volume so low when listening via my Amazon HD8 device? i have other echo devices that still work flawlessly which tells me the wi fi is fine. a relatively easy fix. Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. Your smart devices tend to default to the 2.4GHz channel. Theyll be able to help you determine the root of the problem and may be able to provide a solution. | 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 2) The song you are trying to play is incompatible with They may be experiencing issues that only a fresh install may fix. Try switching the security protocol to just one of them. Hold it in until the light rings turn on and off again. This is a monthly subscription plan that makes it really easy to contact Tech Support. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. Unrestricted: The app will be permitted to run in the background without any restrictions. Checking on your Wi-Fi strength varies depending on which Echo you have. How long will Alexa play music before turning off? Go to the Amazon Music app, tap, and hold the app icon. If your Echo is connected to the internet and youre still experiencing issues, try unplugging the Echo for a few seconds and then plugging it back in. Please try again in a few minutes. The setup always goes smoothly but it soon loses connectivity. can I troubleshoot playback issues on my One of the many things that Alexa can do is play music. DMCA. Playback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The most recent device to be logged in will be the one that is able to play SiriusXM online. Your username and password can be used on more than one device - but only on one device at a time. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. To avoid the extra steps, instead, go into your mobile devices settings, then to Wi-Fi. Yvette is a freelance writer who also happens to be a smart home enthusiast! Read about our approach to external linking. radio However, if youre not using your Echo device, we recommend turning it off to conserve energy. Alexa Randomly Plays Music? (Possible Causes & Fixes) 9 common Amazon Echo problems and how to fix them quickly You can also ask her to keep playing the last song or station that she played. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. But with aux cords available in lengths of even 12 feet, its definitely a viable option! To see whether your app needs an update, youll need to go into your respective app store. WebOpen the Alexa app, then tap Settings > Device Settings. This enables your content such as favorites and playlists to sync. Try asking Alexa play (radio station) on Tunein. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. Connected TV (and many of them will also play your Bluetooth phone, same as the speakers). Keeps Stopping How did you resolve the problem? I even tried the hard reset to no avail. When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. On the next screen, go to the tab labeled Your Skills. WebThere are a few basic troubleshooting steps that may resolve these issues. If I ask it to resume, it starts from the first song again. If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. At the bottom of the screen, youll even see examples of other music streaming services you can link to your Alexa app. Weak Wi-Fi signal You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. If you cant find the issueaffecting you thenget in touch. Always losing connection, getting that red ring saying its having a problem whereas my 1st gen Echo has been flawless. Update, Download option not available for some programmes. If there are several other devices connected to the Wi-Fi, the Echo, Dot, or other Alexa devices might be experiencing congestion. Wi-Fi congestion can be reduced by turning off any devices that are not in use. If the Alexa device is too close to a source of interference, like a Bluetooth device or cordless phone, move it away.