Hi Im hoping you can help. Thanks. I am at my wits end Pls anyone within advice thanks Kellie. Unlike the Dart Charge, you can't pay Congestion Charge at retail outlets. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. I have just got back from holiday today and have paid the two way toll charge of 5. When asking the lady there which dates I am missing the could not tell. .. so Im delighted and offer to pay. I am on holiday. This could leave them open to fines because it has been reported that the smartphone-based payment system cannot handle foreign credit cards. While his Dartfordcrossingtoll site is not asking for money, its likely that some wont be for built with such innocent intentions. The new system puts the onus on drivers to logon, or call a payment line, to settle their bill by midnight the following day or face a fine of up to 105.00 for each crossing. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules (The address is currently for my parents, they've been looking out for it), I was too tired after each journey but yes, I should have paid it before moving. Please can you help? I watch English TV and I have seen programmes where these debts are put into the hands of bailiffs who have Automatic Number Plate Recognition Cameras, they are everywhere and if your car passes one it will be flagged up immediately, then you get followed and stopped and if you do not pay the fine, which will get massive in time, they will confiscate your vehicle. (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. I explained I had forgotten to pay for two crossing at the weekend and the operator on twitter advised With my best wishes for always evading the Penalty Voodoo. Many thanks for your help Pete, Ill give it a try. An incorrect fine is certainly among the grounds for appeal. Only remembered 4 days after and paid the 5. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. As a foreigner we were not informed about the charge. On the crossing there is nothing! If youre driving through London and need to pay the Congestion or ULEZ charge, you can also do this in Caura within the City Charges category. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. He then said no you paid on the 8th of Feb for a crossing on the 1st of feb. when i advised this was incorrect he said that the fine is for non payment on the 1st of Feb. i advised quite clearly his letter stated the 8th of Feb and i had never recieved anything regarding the 1st Feb. Go online click on one off trips etc. There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. Really worrying that they tried to charge you this amount. If you fail to pay within the allotted time, youll be fined 70 (reduced to 35 if paid within two weeks) with 28 days to pay. Dart Charge pay online I think this system is a real scam because it penalize honnest and innocent people. online at www.gov.uk/dart-charge over the phone by calling: 0300 300 0120 via a payzone retail outlet by post (in advance only): Dart Charge Customer Services PO Have I any chance of appealing against this unreasonable charge? I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf Hi this has happened to me too. I now had to wait 56 days to receive their response. However, there was another letter with the penalty notice that stated if I pay within the next 2 weeks i can just pay the original 2.50 crossing fee that I offered to do 3 days after the offence. 42 is a lot for any hire car firm. lick on the underlined words Making a Representation However, this is best for those who use the crossing on a regular basis, because users have to pay 10.00 to join. It only asks for 2.50, inferring I might get another letter demanding more money for the other crossing back made that day?? Best of luck Lucy and make sure you let us know how it works out. If you leave it, the hire firm might just get the fine, sit on it then charge it to your card. I know the UK Govt doesnt care but at least I feel I had a way to strike back! The Caura app is the easiest and fastest way to pay the Dart charge. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. Had to telephone instead! Here are the main Dartford Crossing payment methods. Pay penalty charge - Dart Charge - GOV.UK Dartford Crossings current guilty until proven innocent policy appears to be an EU Human Rights test case waiting to happen. If they continue to issue incorrect PCNs do I have any process of redress against them? What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. What an absolute racket! If the charge is not paid, a Penalty Charge Notice (PCN) will be issued. We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. So Ive done that online and now I wait and see. Just like many of you I did not pay for crossing. Heading on holiday can be both exciting and stressful in equal measure, making it easy to forget banal chores such as paying for your trip over or under the Thames Here are some suggestions to help ensure you dont come home to a big fine. We charged an admin fee each time. Dont know if it is worth paying for it online? This penalty is sent to the address your vehicles registered at. See the section above for more details, or join up here. Im writing from Italy with the help of a friend translator This amount All to no avail. The reasons are as follows: But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. There is no signalling at Clackets lane , mobiles from Europe do not always connect. Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. I have never driven through the Dartford crossing as I do not even know where it is!! Hit the i button and choose remind me at a location4. My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. The topic So, forgot to pay my Dartford Dart Charge. is closed to new replies. Have a good visit. They must be making a lot of cash from the new booth-free toll system. It should have done for a first offence. A MOBILITY ISSUED VEHICLE only is free and that is on the registration so is picked up as you go through. Member I freekin hate that crossing system. Anyway, I was informed that a PCN will be sent to hire company and then they have to make a representation to DC so they can issue a PCN to meso far so good.but I have found out that hire company incorrectly noted my address from my ID CARD! I passed over, thinking of that. Surely, they cant accept the payment and still issue a fine? Never did pay it, a few threatening letters arrived, duly ignored, eventually they went away. The company that runs the crossing are just a bunch of con-artists. Its my responsibility. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. The amount of time and distress is good grounds, I would imagine. If you want to view a receipt, head to the History tab in-app and tap on any payment in the list to view more details. In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. Phone them up and confess your sins, they let you off your first crime. this is very first time please help me thanks. We are in a similar situation. (New annually renewing membership only. At least they were civil. How much is the Dart Charge for a Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. Maybe we in the north of England are destined to find out the hard way that this charge exists. Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. She inadvertently crossed and recrossed the dart crossing by accident. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. plus let us remember the toll/ charged was to repay to original builders as financed 100% by debt, with no equity contribution. As I have said, there is a very strong presumption that ,,,,,,,, intended the payment to be for his recent crossing, because he surely cannot have intended to receive a penalty by making the payment against a future crossing instead. This led me to the conclusion, that I needed to pay a charge for using the crossing. Here is the body of a letter I have just sent, I appeal on the grounds of me having already paid the toll on 06/03/2015 when I returned home which was 10 hours after I had driven through the tunnel, see receipt attached ( FJ number 15942354 ref 150306202820006579EOE.) mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. or at least set up a payment point at the eurotunnel and ferry stations. I used crossing forward and back on 21st of September but was able to pay only the next day morning. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign-up for the APH weekly newsletter and youll receive discounted airport parking and hotels across the UK. Feeling like hot potatoe here. this is an unfair practice. Contact Us - Dart Charge - GOV.UK Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. First and only time we made a return trip we forgot to pay. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. Vehicle hire company said we dont know where you work, or what roads you use. When i then queried how could the fine be for the 1st of Feb when you just told me the payment made on the 8th of Feb was for the 1st of Feb and the fact of the matter it is not possible to make a payment a week later for a crossing guess what. WebDART Recording Fees & Transfer Taxes with Pinpoint Accuracy Precise recording fees, transfer taxes and filing instructions for any property in the county. Lease co have forwarded 2 x penalty fines. I am not prepared to consider paying the Penalty until I have received the notice in writing. I have not received a PCN and the only reason I am expecting to receive one is because of your offices response sent Fri 07/08/2015 10:41, to my message submitted online the same day. I find the whole thing outrageous and cannot wait to speak to Dartford tunnel to let me know that if they want to take this further we will as they should have recordings of the phone call stating the auto pay. Im about to do mine. We travelled last month and first we knew about toll was a warning letter about a fine for not paying crossing charge. In total, 37,751 penalty charge notices (PCNs) were challenged and 30,521 of those were accepted by Highways England. I used the crossing once, got a penalty notice, paid by computer, got a receipt. I confirm that I have not. I think they have 56 days to make a decision. I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. What can I do ? Keep proof of your payment even if it was late just in case they miss it and send out a penalty charge (which should still give the 14-day option in any case). Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. Ho gi pagato e posseggo la ricevuta che conserver visto che non mi fido. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. Im more angry with myself than anything else :(. eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. 4 months later (!!!) In the first month alone, potential fines amounted to 21 million. Dartford Crossing (Dart Charge) | Caura Looking at this site we are not alone, doesnt the fact so many people are failing to pay tell the operator something? We have paid (so as not to incur further fines) but are disputing it. I pity those who have to make the journey on a weekday rush hour. I didnt send them any appeal as I was sure to pay the right charge And is there any chance to claim that I did not get the first original letter where I was able to pay only for crossing in 14 days ? If there was a way of auto generating a reminder that would be a great help. 3) I have been abroad for the last 12 years and just returned to London I am sure the crossing was free on Sunday before, why has this changed ? Hope you enjoyed your time here. Just RTS their scare mail and tell them you have no contract with them. The fastest way to get in touch with the Dart Charge Customer service is by contacting them via telephone using the details below: From outside the UK: +44 (0) 300 300 0120, Their contact hours are Monday to Sunday, 8am to 10pm (excluding public holidays/bank holidays). finish form. We seem to be O.K. Can someone tell me if I can appeal? The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). They will not deal with you either by email or phone snail mail is the only communication In this day & age I despair!!!! Of course I do. I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. I did this right away on-line and was emailed a receipt. You sign up and it automatically pays the toll then sends you an invoice. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. Many will arrive through the Port of Dover and go on to other parts of the UK by using the Dartford Crossing. Required fields are marked *. Is it possible that someone else has used the car at the crossing? And a digital membership where you can read all the digital magazines is normally 25, and now 12.50 with the code. Make a new reminder to pay the Dart Charge3. They charge an Admin fee! Paying late, or failure to pay the charge, will result in a fine known as a Penalty Charge Notice. Thanks everyone, called and spoke to a lovely man who was very helpful. Its a money-making scheme. 
I forgot to pay the dart charge, what happens now? #1. Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. Ahh, yeah I think you only get the pay the 2.50 offer the first time. Very poor signage and lack of information for those who are crossing for the first time. Remembered 10 days later so went on website and made a one off payment of 5. Can you please advise on what I should do? -yes 37.50 please. In answer to the few brain dead zombies as to why we dont pay our crossing fees in advance, I have encountered all of these problems :- so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! Let me know if you have any problems. Hi. I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. If you want online payments you should set up a system that works. ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. Husband phoned them up and the guy basically said tough you will have to appeal it. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director.
I forgot to pay the dart charge, what happens now? #1. Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. Ahh, yeah I think you only get the pay the 2.50 offer the first time. Very poor signage and lack of information for those who are crossing for the first time. Remembered 10 days later so went on website and made a one off payment of 5. Can you please advise on what I should do? -yes 37.50 please. In answer to the few brain dead zombies as to why we dont pay our crossing fees in advance, I have encountered all of these problems :- so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! Let me know if you have any problems. Hi. I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. If you want online payments you should set up a system that works. ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. Husband phoned them up and the guy basically said tough you will have to appeal it. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director.