Hi Leu-Anne, I'm really sorry you've received an incorrect item especially as it was for your daughters event but I'd be more than happy to help look into this further for you. sadly i only received one item from it, on the depatching email it says all items are shipped. Hello Melissa, thank you for your review regarding your most recent experience with our brand. You neednt worry though; every style has been converted accordingly to match the sizing in your country. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. I don't know what to do to get my refund from NastyGal. I've had a look at the order and can see this was placed in December. Unfortunately it did arrive with a stain so I contacted customer services where the lovely Stacie issued me a full refund. And the other item delivered was some linen highwaisted trousers (nothing like and of the items ordered). False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. The halter tie at the neck also broke in two. I then had to reach out to USPS several times on my own when this is a Nasty Gal services issue. I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. A matter that should be straight forward has become so trivial. Just to contact facebook. I believe I am entitled to a full refund including shipping. I'll never order from them again. I am sorry to hear your item arrived incorrectly, however I will be happy to help with this.Please could you be so kind as to return the incorrect item back to us through the free portal. Your refund will be processed as soon as we get your items back. Can I return more than one order in the same parcel? I don't understand how a package cannot be tracked. I received an incorrect item, what do I do? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can check shipping timescales here. You will need your order number and email/last 4 digits of your phone number. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. Please try again later. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. Please note: All payments must be made online when placing your order. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. The carrier was unable to deliver your package. I am aware there was a storm and that delayed delivery to Ireland. That is not ethical. What a horrible first impression! Once the day of truth. EVRI QR code : H00JVD0002464799 It is horrible. You'll no longer receive a delivery note in your parcel. Again, I explained it was never sent. My order was send and received in the time frame specified and the item was as pictured on the website. Is this your brand on Milled? Hi ElleThank you for this great review - it's awesome to hear Lemuel was quick and helpful in responding to your query. Download the app for an exclusive extra 20% OFF*. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. Give us a shout on the Contact Us form. Find out how we combat fake reviews. However, I am glad to hear that when contacting our Customer Service team, Emily, was able to ensure that a resolution could be made, by shipping out a replacement of the item. I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. Once you've set up your USA or UK shipping address and clicked through a cash-back website, you're ready to make your Nasty Gal purchase. Dont worryyou have options! Nasty Gal Reviews 2023 | Trustindex.io The whole process was very quick and simple. Emma, Desired outcome: returned items only one refunded no one to contact to what happened to the other item which is packed all in the same bag. This is the correct refund that has been processed. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. X. I was helped by Lemuel R. quick and helpful responses! Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. They TOOK PAYMENT and the order did not appear on email or on the app. The dress I paid $58 for literally started ripping at the seams. Nastygal continues to respond telling me to allow more time before I can get a refund!! Then i look at the site and they have no phone numberscreams scam. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. I understand this is more on the shipping company, but it would be nice to receive more info or cancel this order, as I'll no longer need it by the time it arrives.Update: the estimated arrival date customer service has provided me with (2/20/2024) is about 3 weeks past when it was shown to be delivered when purchasing. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Additional taxes may apply according to local legislation**. Select your preferred return option (Print returns label at home or in store options). This is unacceptable!! You have also been charged 2 for the returns fee. As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. These things happen but so glad I got it sorted so quickly! blocking them. Code. Overview. If you know of another way to reach them that we don't show here . Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. You will need your order number and email/last 4 digits of your phone number. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). Nastygal Reviews | Read Customer Service Reviews of nastygal.com | 3 of 457 DO NOT SHOP HERE. Just telling me they've passed me to the 'relevant team'. Log in your account, select "addresses" and you can either add a new one or edit an existing one. We do not have the ability to place an order on your behalf. I explained that the wrong size was sent and want to send it back. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. Really like the style of their clothes and have quite a few pieces from here. As far as we know, there is only one way to contact Nasty Gal, shown above. The order number was GUK106037296 and the missing items are: Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. I love the unusual and quirky designs at Nastygal and their sales are just amazing. Online Deal. 1. It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. 20% OFF Nasty Gal Promo Codes & Coupons April 2023 Item delivered and returned on 14/04/2023. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. If the carrier was unable to deliver to your address, try using an alternative delivery address! Please use the returns portal to get your returns label. I am asking you to please refund my money in the form of a check. If youve sent us a message via Twitter, we wont be able to respond to it. Clothing Store Nastygal Nastygal Reviews 9,766 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Most relevant MV MADELINE VODRAZKA 3 US Nov 28, 2022 My package was stolen/missing and I My package was stolen/missing and I reached out to the customer service team via Instagram. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. I don't have the invoice from my parcel, can I return? Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. Don't worryyou have options! What a disaster of a company. This will usually be because the stock wasn't in the warehouse when we came to process your order. Once you have processed and paid for your return in the portal you're ready to post it off! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I placed an order from Nasty Gal on December 12. Nasty Gal Promo Codes - 20% OFF in April 2023 Refunds are sneaky things and can show up in a couple of places: 1. Now I have an event to go to with no shoes. Make sure you keep proof of postage! Customer service. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. Click here to get notifications about new complaints of Nasty Gal. Customer service is not helpful at all. For your security, we cant change your email address. Hi Sofia, Thank you for leaving such a lovely review regarding the service you received from Lucy H! \r\n\r\nRun.". Floral Embroidery Detail Wrapover Mini Dress Please use the returns portal to get your returns label. I ordered a pair of boots in a size 8. In the account information section, you have the option to change your password. A person emailed me and said they had changed my address and I should get my order within the next day. My tracking is showing that my parcel is being returned to sender. April 26. Nastydress Reviews - 986 Reviews of Nastydress.com | Sitejabber Buy From Nasty Gal's USA Online Store - International Shipping Garbage ability to fix a problem. Thank you, HI Naomi, Thank you for your review. Sent back a pair or boots thst didnt fit over a month ago and had nothing! My address is Kimberly Roberts 622 Collins Rd. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. If your delivery date has passed, please get in touch by going to the 'contact us' tab. 53549. Your cookies are disabled. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. I ordered a snowboard jacket and pants. My order number is GUS107732612. Thank You. Perhaps I may or may not affect your business but you have lost one client. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). Make sure youve entered it in the Redeem Gift Voucher box at the checkout. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I email once a week and each time they ask me to wait until a certain date before they will process a refund. This comment was posted by a verified customer. Took minutes. REALLY REALLY poor service. There is no phone number to call. I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. I still need this as it is for an event but should have came way ahead of time. If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). I love your clothes and have ordered from you before but if I do not receive any sort of compensation for this mishap I regret to say this will be my last. You can wait for your package to come back to us and well give you a full refund. Were sorry but the Twitter customer service contact channel is no longer available. Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. Your package might be coming in more than one shipment. Please note the USA Express Shipping service cannot be used for military postcodes. I had to leave the dance floor and tie a sweater around my waist. Don't worry, just package your items in something non see-through, sealable & waterproof. Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. 50% Off Nasty Gal Promo Codes & Coupons | April 2023 One, I didn't want to return my order and 2, my money is not in my account. You can find fashionable clothing for man and woman. Be sure to keep an eye out and to keep watch on your tracking and I hope your items are with you very soon. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. April 26. I have received a faulty item, what do I do? Once you have processed and paid for your return in the portal you're ready to post it off! You'll no longer receive an invoice in your parcel. Still haven't received my order. Is this your brand on Milled? Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. If you have any further questions related to your delivery, please contact our Customer Care team. We need your email address to verify that your review is genuine. In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. You will need your order number and email/last 4 digits of your phone number to access your return options. Login to our returns portal. Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. - AGG01743-152-12 *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. I contacted Customer Service again and was offered to have the order sent again but two of the items were now out of stock. Customer service was fast and efficient! Not ordering online ever again. Hello Isabella, thank you for your review regarding your most recent experience with our brand. Expiration date. Hi Yessi, Thank you for taking the time to leave us a review. I was never able to successfully change it. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. I am really sorry to hear you were sent the incorrect size and have been advised you will have to pay for the return. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. I bought the gold chainmail dress from Nastygal for my birthday party last night. Absolutely amazing customer service in my opinion!! As they have responsibility for the package until it gets sent out to me. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. Nastydress looks like a modern cloth-shopping website, the orientation is easy. Items must be unworn and unwashed with the original labels attached. If the order doesn't get amended and this happens. Just click, If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. I ordered a USA size 10 boots and received a size USA size 8 instead. Still don't know where my parcel is or if it will ever come. Strengthen your review by uploading photos & videos. (and shes lookin better than ever). You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. You can track your order at the top of this page using your order number from that email. I can see this information provided on the 7th February by our customer service team is correct. 3. Please allow 4 - 5 weeks for delivery to Hawaii. - AGG10030-105-16 standard FREE returns on your orders with no minimum spend for a whole year, just dont forget to select ITEMS SHIPPED OR MY MONIES REFUNDED. So lovely and understanding! Would give 5 stars but half my order didn't arrive. I completely understand why you would be left feeling negative.Please let me assure you that I would love to assist you further on the matter and because of this, I have sent an email across to the email address linked with your NastyGal account. When you message, please include the following information: Product name and code of the item ordered, Product name and code of the item received, Picture of the incorrect item and a description of the incorrect item received. Just visit the Nasty Gal website and place your order. We don't refund shipping charges for those countries listed outside of the EEA. I did not understand that since there is a company in US. Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. Never order again. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Meet the new Nasty Gal app. WORST customer service I have ever seen in my life and I literally work in customer service. Dont waste your time. 2 weeks later return not updated on system. As I can see your tracking link hasnt updated for some time now. This experience has been extremely frustrating and I feel like Customer Service fell short. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Once youre happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay. nastygal.com We've Arrived Go meet our latest drop. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. Repack your items. If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. We may use this transcription as described in our privacy policy. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. We can never trust nobody! If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. We also accept PayPal, Apple Pay (iOS only), Afterpay, Klarna and Quadpay (not available on app), Giftcards and prepaid debit cards. Are Nasty Gal Clothes Actually Worth the Hype IRL? I am sorry your bikini arrived without the bottoms, nbut it's amazing she was able to send you a new bikini. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. Your browser does not support embedded videos. Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. The package was expected to arrive by December 23.