You must mention essential details such as: In order to give your potential buyer a visual experience, your item photos are essential when listing. Write a bio about your shop and what youre selling and tap on Next. Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c. Facts to Know, How Much is a Gel Manicure? The seller can accept or decline your offer. This content may be old or outdated. But when cleaning them, you have to be careful. The buyer must always be given a refund from the initial transaction, regardless of whether you use PayPal or Depop Payments. So, to avoid refunds, always describe your items fully in your product description. Once a dispute is opened against your sold item, be sure to provide all the necessary proof of the item's condition, authenticity, or size to Depop. The massive benefit of accurate listing descriptions is that they set your buyers expectations. You dont reply to Depops emails in a timely manner. However, we always have the option to regret our purchases or make hasty purchases, as would occur in any online store. Step 3: Add photos, description, price, and all the other details that weve discussed above about your product. You should find ways to have an advantage over other sellers with the same item. On the other hand, if you dont agree to a refund, , then the buyer can open a dispute against you directly with PayPal by following the steps, common reasons why customers return a purchase, How to Responsibly Prepare for Inflation as a Growing eCommerce Business, How To Start a Fully-Remote Business in 12 Easy Steps, Moving Your Clothing Business Online: A 7-Step Strategy. Unless your item has not been sent or is not as described, you are not required to offer a refund when selling as an individual. The 10% deduction fee also helps Depop release new features, pay their employees, and provide Buyer and Seller Protection. - Offer refunds without leaving the app. While selling on Depop, you will undoubtedly encounter a return or refund situation. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. In addition to selling fake or counterfeit goods, Depops rules forbid claiming that an item is authentic when it isnt. To process a refund for a transaction paid using Depop Payments: If you issued a full refund on a whole transaction using the app's refund button, the shipping label would also be automatically refunded to you. What Are Riding Boots? You can learn more about depop payments in our depop payments guide here. This method of shipping does allow you to select whether shipping must be paid by you or by the buyer. If you dont have much light around, try using filters or apps to help brighten up your photos. r/Depop The saga continues so my account was reinstated after the 24 day ban and I've been complying a list of all transactions, unjust refunds to take to small claims (9000). This is beneficial as it will help your buyer find your items if they look for something that matches your description. For more information, please see our However, if you intend to dropship your print-on-demand items, Depop does have restrictions on what is allowed on their platform. Emailing Depop promptly will enable them to assist in resolving the issue in a timely manner. The aim of the advice we provide below is for you to provide as much information about the items specifics as you can. Strictly keep all your transactions in-app while using Depop Payments. As thrifting and more sustainable fashion has become more popular, other sites dedicated to finding vintage clothing, Upload or take photos and/or videos of the item you want to sell, Add a description and fill in the information, Choose how you want to ship the item (using. Every online retailer has a reliable process in place for refunds and orders that are canceled. so i bought an item from a seller, she didn't ship for over 2 weeks so i filed a claim and depop refunded me. There are very little limits to what is bought and sold on Depop, except for illegal and dangerous items, of course. Items are usually secondhand or homemade. To avoid overexposure and avoid artificial light from changing the color of the item, it is best to use natural light. Make sure your items are tracked so you have evidence of delivery and shipping. Congratulations! You can set up custom prices and ship the item nationally or worldwide to the buyer by purchasing a shipping label through a third-party service or ship via your local post office. Learn more about returns and refunds - Depop help GB What Is Depop? Everything You Need to Know About the Resale App - MUO Users can buy and sell clothing, accessories, and beauty products. Depop fees are automatic and will appear as a separate entry on your PayPal or Depop Payments after up to 21 days. I've looked and there is no refund button? If accepted, you still have to follow the checkout process to actually purchase the item for that price. It can have a big impact on whether or not people decide to buy your items, even if youve uploaded high-quality pictures and written a detailed product description. OneShop is a financial technology company, not a bank. You must mention essential details such as: Your item photos are vital when listing as it gives your potential buyer a visual experience. Banking services provided by Piermont Bank, Member FDIC. Make sure the lighting is ideal so that the clothings colors appear true. Thats it, youve completed the first step! Follow these common, helpful tips to writing effective product descriptions: Implement these tips while writing your description to optimize your listing pages for more sales. Learn more about Depops Seller Protection and how selling on Depop may benefit from it in the sections below. You have two options as a seller before you actually give the refund. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. You are viewing the PayPal Community Archives. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. Hey can someone help. A good description outline of your item is what sets a buyer's expectations, and it matters that they get what they expected when they placed their order. You can also make offers on items if you think the listed price is a bit high by tapping the Make Offer button on the listing. In addition to looking up market prices for a comparison, you can accurately price your listing by balancing its price with its condition. How you are paid depends on how you set up your account. Leave the Archive. Therefore, they can help the customers visual experience. Tap Continue to review the details, then click on Confirm refund. Here's everything you need to know about it. But if your client has paid through Paypal then you will have to visit your Paypal account and in your Activity, then in Transaction Details click on Issue a refund to return the deposit corresponding to the order that you want to cancel. By browsing this website, you consent to the use of cookies. The best listings answer the following questions your customers may have: Besides being a great space to find buyers for your items, Depop Seller Protection is a valuable aspect of using the platform. Add a photo/logo that represents your brand and tap on Next. Have you bought anything and paid for it via paypal since the refund should have gone in? What Is Depop? All Your Online Thrifting QuestionsAnswered - Parade If you want to know how to cancel Depop order as buyer or seller, youve come to the right place. Step 5: Enter your First name, last name, billing address, and tap on Next. For the kind of photos that will help you reduce the number of return requests, follow the advice below. With a website and apps available on both iOS and Android, Depop promises to be an online shopping (and. Shipping is a crucial part of finalizing your sale. Taking quality photos of your items from every angle is crucial because the first thing that buyers are going to see in your listing are its photos and videos. Youll need to conduct a search on the Summary page to locate the precise transaction that the buyer completed. Your product is on Depops list of prohibited items. Your transaction was made outside of the platform. For instance, having precise and clear descriptions will help with the Search Engine Optimization (SEO) components of your listing. Below, we have rounded up all of our knowledge about Depop returns & Depop refunds. Since all these fees are clearly stated on the website, there's no need to worry about hidden charges. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. You are viewing the PayPal Community Archives. Depop also functions much like a cross between a marketplace and a social media site. Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. But if you cannot establish a resolution between you and the buyer, you will have to resolve the issue by directly dealing with PayPal and providing them with proof to help your case. Facts to Know, How to Do Bubble Braids? To cancel your order if you are a Depop seller and your customer has paid by the Depop Payments refundsmethod, you only have to visit the All sold items list in your profile and click on Refund to the products of the order that you want to cancel and in this way, you will be able to cancel the order. This includes inaccurate statements of sizes, colors, flaws, counterfeit, condition, missing items or incorrect items. Any other method of sending Depop refunds can be a surefire way to be conned. However, sometimes tiny details get missed, which is understandable as long as you are willing to correct the mistake and make amends. Step 2: Tap on the 'Setting icon' from the top right side of the screen. Many Depop sellers do this to reach more audiences, making their chances of coming across the right buyer for their item higher. Buying an item on Depop is a simple process. Step 3: Fill out the basic details and then click on Next. You should be aware that PayPal charges a fee for the transaction. Avoid disputes on your items and get your Depop account in trouble. Do not forget how fierce the competition is on websites like Depop. A responsible seller is very unlikely to receive any disputes. However, since this is not the case, it becomes more difficult to cancel the order because the seller might have already sent the item and you are unaware of it. To send a full refund, follow the steps for Full refund. We have helped over 300,000 people with their problems. In case something goes wrong, youre protected by. This will help buyers see how they can use your items to keep up with trends. Step 3: Write a bio about your shop and what youre selling and tap on Next. You fail to respond to Depop's emails within the timeframe. Offering free shipping is a plus, too, if you want to sell your item faster. and our It has been established that you misrepresented your item to the customer because it was not accurately described. It pays to know that you should ensure that you and your buyer can keep track of the status so they would know when to expect their order or if there will be a delay in the delivery. This will guarantee that your refund has a valid trial behind it. Things to Know, Are Nike Blazers True To Size? It is completely normal for you as a customer to occasionally want to cancel an online order. So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. LIKE I CANT FIND ITTTT. If your case is convincing, the support team might waive the fee for you. Here we will explain the return and refund process for Depop and how to prevent them initially! To put it another way, send the refund using the methods weve already discussed. Depending on the seller, you may have to pay the shipping cost. The fee will be taken from your connected PayPal account or the card you are using on your Depop account.