which of the following exemplifies a service?

The staff expresses frustration with her because they have explained several times her medication regimen, and yet, when she goes on passes, she fails to follow it. Skill: Concept c. Advocating for the patient. Which of the following groups best exemplifies ancestral human Objective: LO 8: Describe the decisions companies make regarding their individual products Final Exam Chapter 8-16 Flashcards | Chegg.com Answer: C services. c. Provision of immunization and addictions services and health screening services for women in the area. A) a laptop with a comprehensive warranty for three years B) an online shoe retailer that provides free home delivery C) an agency that offers free legal advice D) a credit cardE) a bag of potato chips E ) a bag of potato chips It is also known as the state that gave the U.S. eight Presidents! Virginia is for lovers is a travel and tourism slogan used in Virginia since 1969. d. Empowering others by promoting self-determination effort. LA Clippers on brink of playoff elimination following gut-wrenching Difficulty: Easy, ________ refers to the characteristics of a product or service that bear on its ability to Answer: D Commentdocument.getElementById("comment").setAttribute( "id", "acc76fc1dbd35fff165d7ffa31fe6757" );document.getElementById("j157254df4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. instance, Erica is planning to buy a(n) ________ product. Skill: Concept (Photo by Mark Coote / AFP) (Photo by MARK COOTE/AFP via Getty Images). d. Brochures in kiosks in malls, ANS: A He approaches the company nurse, who gives him aspirins. The interesting thing about this new role is that it combines Arderns governmental policy expertise with the universitys research capabilitiesindicative of a closer partnership between academic institutions and policymakers. The same child tries to kick a rock and finds that using the same motion allows him to successfully kick the rock. Part of the purchase package brought personal visits from the Delgado representative, before the purchase and long after. C) turn the core benefit into an actual product Alex, a graphic designer, suffers from a terrible headache while at work. Objective: LO 8: Define product and describe the major classifications of products and D) place D) find out how they can create the most satisfying brand experience E) Specialty products A community college program in solar panel installation partnering with solar panel installation companies providing internships. A) an actual product A manager approves an employee's request to use his home office rather than drive to work on Fridays. REF: Page 414 | Page 415 REF: Page 420 TOP: AONE competency: Professionalism. Skill: Concept Answer: B Difficulty: Easy, What is a product? A) person Skill: Concept A) consistency and level Answer: Student examples may vary. A service orientation means delivering services in a manner that is least disruptive. C) core customer value AACSB: Application of knowledge; Written and oral communication Skill: Concept, Answer: Product line stretching occurs when a company lengthens its product line beyond its, current range. Dirty Dancing is an iconic film that captured the imagination of viewers in the 1980s. Answer: B AACSB: Reflective thinking Skill: Critical Thinking. Thus was born Misty of Chincoteague which was published in 1947. Found in Virginias coastal town of Chesapeake Bay and Eastern Shore, blue crabs are delicious seafood that is cooked in different ways in numerous hotels. The purpose of a material safety data sheet (MSDS) is to _____. E) Supplies and repair services Answer: C Objective: LO 8: Define product and describe the major classifications of products and Which of the following statements is true of the equity theory? C) Total quality management ANS: D Using high-tech-high-touch approaches. identification for which a significant group of buyers is willing to make a special purchase Objective: LO 8: Define product and describe the major classifications of products and Skill: Concept B) performance and conformance The deliciousness of Virginia ham can be understood from the fact that Thomas Jefferson had dozens of this meat shipped to him when he stayed in France! ANS: C A gourmet dessert maker decides to enter the dried fruit business in addition to making desserts. Mollys supervisor then reprimanded Molly and recorded the incident in her file. Read on and see how many you can tick off the Oh, I knew this! list. In the women's 1,600-meter relay, the Cougars ran a season-best time 3:37.50. a brief of which. E) Convenience products Difficulty: Easy, How do consumers perceive products? When the British colonists first landed in America, three pigs set foot on the land too. Brands also say something about product quality and consistency buyers who always buy the same brand know that they will get the same features, benefits, and quality each time they buy. services. He gets back to work in an hour when his headache subsides. D) shopping Difficulty: Easy, Installations consist of ________. Objective: LO 8: Define product and describe the major classifications of products and Objective: LO 8: Define product and describe the major classifications of products and This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. are all examples of ________ marketing. Which of the following exemplifies a corporate strategy? If a states minimum wage is higher than the federal minimum wage, _____. AACSB: Application of knowledge services. Answer: B Skill: Application A company's market offering often includes both tangible goods d. Educate the nurse on how to provide an apology to the patient. Objective: LO 8: Define product and describe the major classifications of products and D) organization Include the mistake on the nurse's performance appraisal. study for advanced degrees outside of their regular work schedule, A/an __ is a sequence of work related positions a person occupies throughout life. Services can also be differentiated through symbols and branding, by creating an image that sets a company's services apart from that of its competitors. 2003-2023 Chegg Inc. All rights reserved. Answer: Interactive marketing means that service quality depends heavily on the quality of the buyer-seller interaction during the service encounter. C) organization The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the: The nurse manager has to develop a patient satisfaction survey. a. AACSB: Analytical thinking D) life insurance As a result, several federal and state laws regulate labeling. This exemplifies ________. B) Unsought products (Select all that apply.) Objective: LO 8: Define product and describe the major classifications of products and A) building an offering that brings value to target customers According to the 1986 amendment to the Age Discrimination in Employment Act (ADEA): most employees cannot be forced to retire at a specific age. C) place marketing B) convenience information and making product comparisons before making the actual purchase. Finally, two companies can join forces and co-brand a product. A) industrial services. provide employees with antidotes to be taken if exposed to hazardous materials. Skill: Application AACSB: Analytical thinking; Written and oral communications Skill: Concept. here i am. Or the manufacturer may sell to resellers who give the product a private brand (also called a store brand or distributor brand). a. E) employees c. Care providers often have conflicting ideas about care. and with a minimum of comparison and buying effort. A) Brand equity During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. D) social engineering Objective: LO 8: Define product and describe the major classifications of products and Corrine, a student nurse, often hears that nurses are gatekeepers and wonders what that term means. The patient is unable to pay. Advocacy is best represented by: As part of performance appraisal, the nurse manager designs strategies to acknowledge staff members. __ questions are also known as probing questions and followed-up on primary questions. Difficulty: Easy, What is the core customer value a customer might purchase when buying Urban Decay Example: A child kicks a soccer ball with a specific motion. a. services. and services, product lines, and product mixes. Product mix width refers to the number of different product lines the company carries. Skill: Concept Knowns as Americas Historic Triangle, Jamestown, Williamsburg and Yorktown are a treasure trove of history. Disclosure:Two sources mentioned in this articleHelen GordonandBernd Vogelare employed by the same University as this articles author, though the author is not involved in the Leadership Impact Festival. consumer shopping habits. A) Shopping products d. Worsening health state. This move not only exemplifies Ardern's dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to society . Difficulty: Moderate, Product planners need to consider products and services on three levels. E) products such as insurance c. Apologize to the patient for the error, and indicate that discipline has occurred. 19 Screening & Referral, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. Ruben extended his writing utensil lines to include quills, felt-tip pens, and multiple-cartridge pens that write in different colors. Answer: Specialty products are distributed through only one or a few exclusive outlets per market area. E) tech support and warranty Patients find nurses friendly and accessible; data are aggregated for the institution as a whole. services. Ardern will serve as a visiting professor and assume the mantle of the institutions first-ever leader in online extremism. AACSB: Analytical thinking Technology is integral to a cardiac ICU. This competence includes cultural knowledge, which involves actively learning about a community; cultural sensitivity, which entails valuing and respecting beliefs, norms, and practices of the people being served; and collaboration within a community (Flaskerud, 2007). "What was your favorite assignment at your previous job?" is an example of a/an ______ question.